TERMS & CONDITIONS OF SALE

Bass Freaks - Guitar Freaks

Bass Freaks and Guitar Freaks are commercial brands operated by Bass Freaks SPRL, a private limited company incorporated under Belgian law. All sales made under either brand are legally concluded with Bass Freaks SPRL. Any contractual rights and obligations arising from these Terms & Conditions are those of Bass Freaks SPRL.

Bass Freaks and Guitar Freaks sell new instruments and accessories only. For pre-owned instruments and consignment services, please visit Sarg's Guitars, a related but legally separate business operated by Sargon Astepho as an independent sole proprietor. Sarg's Guitars maintains its own Terms & Conditions.

1 · PRICING & TAXES

1.1. All prices include European VAT for customers located within the European Union.

1.2. Customers located in the USA, Canada, Australia, Japan, Russia, Hong Kong, Switzerland, the UK, and other non-EU countries will see prices displayed in their local currency, exclusive of local sales tax. The customer is solely responsible for all applicable taxes, duties, and levies in their country.

1.3. All payments are processed in euros. Bass Freaks SPRL is not responsible for currency conversion rates applied by payment platforms, banks, or card issuers.

1.4. For returns or refusals from customers located outside the European Union, credit card and PayPal processing fees are non-refundable, as they are not refunded to Bass Freaks SPRL.

2 · WARRANTY

2.1. All new instruments sold within the EU are covered by the statutory 2-year legal warranty.

2.2. To exercise warranty rights, Bass Freaks SPRL must be notified in writing within the applicable warranty period from the date of purchase.

2.3. Warranty claims must be supported by photographs and/or videos. A diagnostic meeting via video call (FaceTime, WhatsApp, or equivalent) may also be arranged.

2.4. Warranty does not cover damage resulting from:

• negligent use or improper handling;
• drops, shocks, or exposure to excessive humidity;
• incorrect string tension or poor storage conditions;
• customer-performed modifications or unauthorized repairs.

2.5. The customer is not permitted to carry out repairs without prior written agreement from Bass Freaks SPRL. Any repairs performed without such agreement will not be covered by warranty.

2.6. Where applicable, Bass Freaks SPRL reserves the right to direct warranty repairs to an authorized service partner.

3 · SHIPPING & TRANSIT

3.1. All prices are stated without shipping costs unless explicitly indicated otherwise. Please inquire for a shipping quote before purchase.

3.2. In the event that an instrument is damaged in transit, Bass Freaks SPRL must be notified in writing as soon as possible, with photographs of the item and the packaging. Bass Freaks SPRL will cover all reasonable costs required to repair the instrument and restore it to its original condition.

3.3. Delivery times are indicative and based on past experience. Bass Freaks SPRL is not responsible for delays caused by carriers or customs.

3.4. Bass Freaks SPRL is not responsible for import duties, taxes, or any issues arising during the importation process. All import-related responsibilities rest solely with the customer.

3.5. In the event of a return or refused delivery, Bass Freaks SPRL is not liable to reimburse import fees. It is the customer's responsibility to contact their local customs office.

3.6. Any international customer who refuses a previously ordered item will be charged the cost of two-way shipping plus a 20% restocking fee, plus any duties, customs fees, or carrier charges billed back to Bass Freaks SPRL.

4 · RETURNS & REFUNDS

4.1. Customers located within the European Union may return any item purchased online within 14 days of receiving it, free of charge and without providing a reason. Return shipping costs within the EU are covered by Bass Freaks SPRL.

4.2. As permitted by EU law, a deduction may be applied if the instrument has been handled or used beyond what is necessary to verify its nature and functioning (e.g. gig use, recording sessions, visible wear, or damage).

4.3. In-store purchases are final and not subject to withdrawal rights, in accordance with Belgian law.

4.4. For returns from outside the European Union, Bass Freaks SPRL reserves the right to apply a 20% restocking fee plus the cost of two-way shipping, plus non-refundable credit card and PayPal fees.

4.5. All custom orders and special orders (non-stock items) are final sales. No returns will be accepted.

5 · DEPOSITS, LAYAWAY & SPECIAL ORDERS

5.1. All deposits are non-refundable, except where a customer located in the EU exercises their 14-day withdrawal right on an in-stock, non-custom item. Deposits on custom-made and special-order instruments are non-refundable under all circumstances.

5.2. Deposits are transferable to another instrument within our stores (Bass Freaks, Guitar Freaks, or Sarg's Guitars).

5.3. Bass Freaks SPRL accepts purchases by layaway (installment). A minimum deposit of 30–50% is required to initiate a layaway plan.

5.4. Should a customer fail to meet pre-agreed payment dates or amounts, Bass Freaks SPRL reserves the right to withdraw from the agreement and relist the item for sale. All monies paid under an installment agreement are non-refundable; such sales are considered final.

6 · PRODUCT INFORMATION

6.1. Professional photographs may differ from the actual appearance of an instrument in person. Lighting, screen settings, camera equipment, and other factors all influence how an instrument appears in images. Customers are encouraged to request additional photographs or a video call viewing before purchasing.

6.2. Bass Freaks SPRL is not responsible for individual setup costs on any instrument. Setup preferences vary from musician to musician and cannot be guaranteed. Any professional setup required after purchase is the customer's responsibility.

6.3. Serial numbers of instruments are not disclosed as a matter of store policy. Bass Freaks SPRL reserves the right to withhold this information until a sale is confirmed. This policy exists to protect both our customers and our inventory.

7 · JURISDICTION & GENERAL

7.1. These Terms & Conditions are governed by Belgian law and applicable EU consumer regulations.

7.2. In the event of any dispute or litigation, the courts of Brussels (Belgium) shall have sole jurisdiction.

7.3. The customer acknowledges having read and accepted these Terms & Conditions prior to completing a purchase. Placing an order constitutes acceptance.

Last updated: April 2026