Terms of service
1 : All prices include 21% VAT (Unless you are out of Europe)
2 : All used Items are sold with a 3 months Warranty
3 : Should a problem appear up, Bass Freaks sprl has to be notified in writing within 3 months of purchase for the customer to exercise that warranty right.
4 : To Claim Warranty rights the customer will have to provide videos, pictures. Meeting on Skype or FaceTime is possible too.
5 : Should a bass get damaged in Transit Bass Freaks sprl has to be notified absolutely ASAP in writing.
6 : Bass Freaks will cover all costs to repair and put the instrument back in working order.
7 : Customer is not allowed to carry out repairs without prior agreement from Bass Freaks sprl. All repairs done without agreement will not be covered.
8 : Warranty will not cover any damage resulting from negligent use.
9 : All London GB (and around) Customers will be sent to The Gallery for Repairs. All Belgian customers will be sent to Jacques Bolaers when and If possible.
10 : Bass Freaks sprl doesn’t consider uneven frets as a defect on a Vintage Bass. Fret stoning / leveling will not be covered by Warranty.
11 : All sales within the EU can be returned at customers cost within 14 days of purchase. The customer will then be issued a full refund without questions asked. Bass Freaks sprl has to be notified via email before the end of these 14 days. Shipping cost to you will then be deducted and you'll be issued a full refund of the difference.
12 : Seeing the difference in shipping costs that can occur from country to country. All prices are stated WITHOUT shipping. Please inquire.
13 : Bass Freaks sprl accepts purchase by installments. Should a customer miss pre agreed dates and amounts Bass Freaks sprl reserves the right to pull out and put the item back on sale. All money paid by customer is non refundable.
14: All deposits are non refundable
15: There is, of course, a two year warranty on new items sold in the EU. Please do not hesitate to get in touch if a problem should arise.
16: Should any litigation happen, the courts in Nivelles and Wavre will be the only competent ones
17: Any customer wishing to use Paypal will have to add Paypal Fees of 6%
18 : all payments are done in euro. I'm not responsible for conversion rate given by reverb.
19 : Bass Freaks can take care of selling your Bass for a commission of 20%. Any Consignment sale is sold with no VAT. Bass Freaks is effectively only a middle person on a private sale. Bass Freaks will then invoice the service to the original owner of the Bass.
20 : due to EU law the 1st owner of the bass will be paid after 2 weeks.
21 : Bass Freaks SPRL isn't responsible for delivery times or delays. They are just given as a general indication from past experience but may vary.
22 : All musicians are different and Bass Freaks SPRL is not responsible for individual setup cost on any gear.